Technology Excellence in Libraries Award

Welcome to the BIC Technology Excellence in Libraries Award (TEiLA)

TEiLA is a new accreditation scheme designed by BIC for libraries and their suppliers. The scheme encourages and rewards libraries for their adoption of best practice and industry standards and their investment in beneficial technologies. The scheme is directly aligned to BIC’s programme of work in libraries over recent years. This includes the development of ‘full-cycle’ EDI, RFID, Bibliographic Information and Book Classification. The accreditation scheme is simple to apply for, and applications are completely free of charge and open to all (NB: applicants don’t have to be members of BIC to apply). Whether your organisation is a library, a library stock supplier or a library systems supplier, e.g. for LMS or RFID, you just download the appropriate questionnaire, fill it in and email it back to BIC.

The TEiLA accreditation scheme is based on a previous scheme called e4libraries. All organisations which obtained an e4libraries award previously can apply for TEiLA in 2018/19. Please see the transition schedule, here, for more information about when to apply.

The TEiLA questionnaire is a word document which will take approximately an hour to fill in and may need input from other experts in your organisation. Prior to filling out the application form, you may wish to forward copies to colleagues in other departments of your organisation for their additional input, if necessary. Once you’ve received this input, an individual can complete the questionnaire on behalf of the whole organisation. NB: BIC will only accept one TEiLA application form per organisation. 

The TEiLA application form contains full instructions for applicant organisations but for library applicants who may be unfamiliar with some of the terminology used, there is a glossary.

Download the TEiLA Glossary, here. 

When you have filled in your application form, please ensure that you save it (using Save As and giving it the file name: YourOrganisation_TEiLA_today’sdate.doc) and email it to BIC at You will then receive an acknowledgement which will inform you of the application review timescale. Your application will be reviewed by a panel of industry experts. If your application is successful, BIC will inform you via email and will send you a certificate and logo which you can use / display in your organisation, on your organisation's website and social media platforms, etc. This award will last for one year so organisations will need to renew their accreditation annually. BIC will also publicise your organisation's success on the BIC website, on social media, etc. In the event that your application is unsuccessful, BIC will inform you in complete confidence and will provide useful feedback and help on any areas of weakness. BIC’s objective in this case is to enable you to improve so you can apply again and be successful next time. 

Please also note the following:

  • BIC reserves the right to check the answers provided in TEiLA application forms to ensure accuracy.
  • All information provided in the TEiLA application form should already be in the public domain as members of the Accreditation Panel may be from other competitor organisations.

Once you are ready to fill in the TEiLA application form, please download the appropriate word document, below.


TEiLA could be of great benefit to your organisation:

1) Library Patrons / Customers / Users / Borrowers 
Gaining an award on the TEiLA Accreidtation Scheme enables libraries to showcase their achievements in developing and implementing beneficial technologies to improve efficiency in the library and the service it offers to library patrons. The accreditation logo and certificate can be displayed and made the subject of promotional articles or publicity. The accreditation can be a headline statement under which the library can list its achievements, the technologies, their benefits, how the service has improved, etc.  Normally, it is difficult for a library to shout about their achievements in this area but accreditation gives an ideal opportunity. The logo can be displayed on all library service publicity, printed and online. The certificate can be displayed prominently in the library, framed and mounted so that patrons and visitors can see how this library is investing in its service.

2) Library Stock Suppliers
The TEiLA Accreditation Scheme shows a library's stock suppliers what the library is capable of in systems terms. Stock suppliers view libraries with this award as easier (and possibly cheaper) to trade with. Suppliers want to supply libraries which use standards as this reduces their costs.  Obtaining TEiLA accreditation says to stock suppliers that this library is technically capable, and that metadata can be received efficiently, orders placed efficiently, and stock accepted in a shelf-ready condition. Stock suppliers themselves can achieve the accreditation and use it to promote their service to libraries, e.g. being able to cater for all EDI requirements such as full-cycle EDI and being capable of supplying books as shelf-ready stock with standard RFID tags and servicing. 

3) Governance
All libraries are funded in some way and they report to fund holders and administrative bodies. These authorities want to see that the library provides a good service at reasonable cost and by implementing BIC's programme of work across metadata, EDI, RFID and systems integration etc., many libraries both public and academic have derived significant benefits, cost reductions and service improvements. Public Libraries are part of local government and are constantly under threat of cuts. TEiLA will enable a library service to show that theirs is an efficient library service, that technology has been implemented and that this has reduced costs. This may provide some protection against cuts as the library service budget may already have shown recent reductions due to payback from technology investment. 

Senior Management and politicians also like to receive awards and a TEiLA accreditation may be useful to impress and demonstrate that the library service is efficient. Some politicians whose service has not been accredited may want to know why their library service has not yet achieved this award when others have. It has even been suggested that government should make achieving TEiLA accreditation mandatory for UK public libraries as part of establishing an improved future national library service.

4) Consultancy and Advice
Many libraries are currently below the standard for a TEiLA accreditation. They have some metadata, some EDI, but perhaps no RFID and poor systems integration. The aim is to encourage these libraries even in these difficult times, to identify best practice and to deploy standard solutions which deliver improved service at reduced cost. Libraries which apply for TEiLA but which fail are offered useful feedback and advice. Many libraries no longer have a systems librarian or similar role and they rely on their suppliers and others for help in this area. The right advice can help libraries move in the right direction so that for example when they next tender for a computer system, they ask the right questions and insist on a best practice, standards-based approach.

5) Systems Vendors and Service Providers
The accreditation scheme applies to systems vendors and service providers and is a way of enhancing their credibility with their customers. BIC recommends that libraries include TEiLA accreditation as a requirement in ITTs when tendering for a new system. In effect, accreditation is saying that the organisation has invested in the necessary technology, industry standards and best practice and this in turn means more capable, open, less proprietary systems. Libraries should understand that this makes vendors easier to deal with.

6) Internal Research and Improved Understanding
Undertaking the accreditation process which looks at standards and technology can be very useful for libraries, library stock suppliers and systems vendors alike. More than one person or department may be needed to cover different sections of the scheme and analysing technical capabilities can help to inform and even surprise staff and management about their own organisation and its systems and services. Achieving accreditation can also help management and staff to measure their achievements against their peers.

The TEiLA Accreditation Scheme helps to promote, encourage and reward activity in the library supply chain. It is free, easy to apply for and open to all. Applicants who pass can display their certificate and logo wherever they wish, and applicants who fail, do so in complete confidence and can receive advice from BIC on how to improve.

Read the full Benefits Statement here.


When to apply in 2018/19:

Please refer to the TEiLA Transition Schedule (here) which details the deadlines for applications to the TEiLA Accreditation Scheme in 2018/19. While we transition from the old e4libraries Accreditation Scheme to the new TEiLA Accreditation Scheme, organisations will be invited to apply in batches according to their organisation type. (Thereafter, applications to renew your organisation's award will be accepted on an annual basis). 

The TEiLA Accreditation Scheme application deadlines for 2019, following the transition period, are as follows:

  • Friday 7th June 2019
  • Friday 6th September 2019
  • Monday 2nd December 2019


Application Forms:

Download the TEiLA Application Form for Libraries (Public & Academic), here.

Download the TEiLA Application Form for Library Stock Suppliers, here.

Download the TEiLA Application Form for Library Systems Supplier & Service Providers, here.


List of currently accredited organisations


If you have any questions regarding the TEiLA Accreditation Scheme, please contact BIC at


Copyright Book Industry Communication 2018 All Rights Reserved.